Refund Policy
Last updated: September 4, 2026
1. What this covers
Most of Standraft is free: checking your document's formatting, downloading the marked-up report, and downloading the fully corrected file don't cost anything and aren't covered by this policy — there's nothing to refund.
The one paid feature is the AI-powered analysis of a university guideline, which reads your institution's formatting requirements and turns them into a usable standard. This policy covers that purchase.
2. Refund eligibility
Because the analysis is generated and delivered automatically within a minute or two of payment, we handle refunds like this:
- Technical failure: if payment was taken but no analysis was delivered — for example, the process failed and you never received a usable result — you're entitled to a full refund. Contact us and we'll either fix it or refund you, whichever you prefer.
- Poor-quality extraction: if the guideline you uploaded clearly stated formatting requirements but the result is obviously wrong (for example, it invented rules the document never mentioned), let us know within 7 days of purchase. We'll review the case and either correct it or refund you.
- Change of mind: because the result is generated and delivered immediately, we're generally not able to offer a refund once the analysis has been produced and delivered successfully — there's no way to "return" a digital result you've already received and can use.
3. How to request a refund
Email support@standraft.com with the email address you used to pay and, if you have it, the transaction reference from your Paddle receipt. We aim to respond within 2 business days.
4. How refunds are processed
Payments are handled by Paddle.com Market Limited, our merchant of record. Approved refunds are issued by Paddle back to your original payment method and may take a few business days to appear, depending on your bank or card provider. Paddle's own Buyer Terms also apply to your purchase.
5. Contact
Questions about this policy: support@standraft.com.